Effective Date: [April 24, 2025]

Thank you for shopping at ShopyRayss. We want you to love your purchase, but if something isn’t quite right, we’re here to help — within the guidelines below.

🔄 Return & Exchange Window

You may request a return or exchange within 4 to 5 days of receiving your order. Requests made after this window may not be accepted.

🛍️ Items Eligible for Return

Only full-price items are eligible for return or exchange.
Sale items are final sale and cannot be returned or exchanged.

✔️ Return Conditions

To be eligible for a return or exchange, items must be:

• Unworn and unused

• With all original tags attached

• In the same condition as received

🔁 Exchanges

We offer exchanges for the same item (different size or color) if all return conditions are met. Availability of exchanged items is subject to stock.

📨 How to Request a Return

You can request a return or exchange by:

• Emailing us at: rayss@shopyrayss.com

• Filling out the return form on our website

• Calling our customer service line (contact info available on the site)

We’ll provide instructions and confirm eligibility.

💳 Refunds via Store Credit

Once we receive and inspect your return, we will issue store credit only (no cash refunds) within 1 to 3 working days.

Store credit can be used for future purchases on our website and does not expire.

🚫 No Partial Refunds

We do not offer partial refunds for used, late, or damaged return items. Items not meeting return conditions will be sent back to the customer.

❗Important Notes

• We cover return shipping costs for approved returns.

• Returned items that do not meet the policy conditions will be declined and returned to the sender.

If you have questions about our policy, reach out anytime at rayss@shopyrayss.com — we’re happy to help.